Refund policy

Cozy Carolina wants to make sure you are happy with your products. If you are unhappy with you product, we will be happy to refund your money.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If accepted we ask you to pack the item securely in packing paper/bubble wrap.

To start a return, you can contact us at cozycarolinaco@gmail.com. Please note that returns will need to be sent to the following address: 

Cozy Carolina, 3105 N. Croatan Hwy #20, Kill Devil Hills, Nc 27948

Cozy Carolina will NOT provide shipping label or cost for returns, that is the customers responsibility. 

You can always contact us for any return question at cozycarolinaco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email Cozycarolinaco@gmail.com and send pictures.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return.You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at cozycarolinaco@gmail.com.